How To Get Matched Betting Support


9 Jun 2023

Updated: 13 Nov 2023

Whether you are brand new to Matched Betting or have been doing it for years, there will always be times when you have a question or need some help and support. At Outplayed, we pride ourselves on our world class customer support. If you are new to Matched Betting, please do reach out, there is no such thing as a silly question! 

Using one of the methods below to contact us, we can help you through placing your first bets and get you making consistent profits from Matched Betting in no time. 

Help Centre

The Outplayed Help Centre has been designed specifically to assist you as quickly as possible with any query that you may have. You will find hundreds of answers, guides and instructions ranging from Matched Betting questions to your Outplayed account. It’s Super Simple to Use! 

Go to the Outplayed Help Centre you can start by entering your query. The Help Centre will automatically present you with relevant articles to help you learn more: 

If you cannot find a specific answer to your question, you may want to explore our different categories. Click on the category name below to be taken straight there: 

Live Chat

We are here to help on live chat 7 days a week between 9am-5.30pm. Our world class support team can answer any questions you have. If you need our help walking you through a particular offer or have a question regarding a bet you have placed, live chat is particularly helpful as you can share screenshots with us in real time so we can check them for you. 

You can start a live chat from the contact us page or by clicking on the ‘Help’ button located in the bottom right of the Outplayed site: 

When you first load the live chat widget, you can also search our handy Help Centre guides directly from there or just come straight through to one of the team: 


Some members prefer picking up the phone and speaking to us one to one. Our phoneline is open 7 days a week between 9am-5pm. 

We are the only Matched Betting service to offer phone support. 

Any questions or just wanting a chat about Matched Betting in general?  Please give us a call and we will be more than happy to help. 


For any account specific queries email is a great contact option. You can email us at We read all emails and always reply to each one as quickly as possible so you will not be waiting days for a response. 


The community we have built on our forum is second to none. We have hundreds of members posting each day and helping each other make as much money from the bookmakers as possible! We also have lots of training guides and a social side to the forum if you would like to get involved. 

Facebook Groups

We have two main Facebook groups. 

The Outplayed Newbies Group is for those who are new to matched betting and is a great place to start with lots of other members who are just starting out together. 

Our Main Outplayed group is open to all and currently has over 55,000 members. 

It really is another great community with everyone working together to make as much profit as possible! 

Andy, Oz and Taylor are on hand to answer any questions you may have so please join and get involved. 

Facebook Messenger

We respond to Facebook Messenger messages almost as quickly as live chat so it's another great contact option.