Matched Betting Support

Matched Betting is often said to be one of the best side hustles, and is a great way to make an additional income from home.

Although it's possible to go it alone by finding offers for yourself and using simple free online calculators, using a dedicated Matched Betting site like Outplayed will greatly increase your profits.

Using Outplayed, you'll have all the offers handed to you on a plate, with clear and thorough instructions, alongside a wide range of oddsmatchers and calculators. This will enable you to find and complete far more offers, much more quickly than you'd be able to do by yourself.

In addition, to maximise your earnings from Matched Betting, it's vital to have access to high-quality, trustworthy, and efficient support when you need it.

Although the guides and tools on Outplayed are great and have been refined and improved over the years to be better than ever, there will inevitably still be times when you need a little help. You might need further guidance on completing an offer, using a Matched Betting Calculator, or have a general question you can't see answered elsewhere.

This is where Outplayed's highly rated and world-class support comes in. Whether you prefer live chat, emails, Facebook Messenger, Facebook groups, forums, live streams, help centres, or YouTube channels, Outplayed has you covered.

In this article, you'll discover all the different types of support available, so you can decide what works best for you. With Outplayed's fantastic support available 7 days a week, you'll never need to be on your own with your Matched Betting.

What Support Is Available From Outplayed?

Outplayed offer a wide range of options for accessing help and support, which is summarised in the table below.

Outplayed's Customer Support

Outplayed's Customer Support team are a group of highly experienced and passionate Matched Bettors, with many years of experience between them. They're an integral part of the Matched Betting experience at Outplayed and are highly valued and respected by members and colleagues.

One of the best ways to gauge the quality of a company as a whole, and aspects of it like Customer Support, is to read customer reviews. Outplayed has over 2,500 TrustPilot reviews and is rated Excellent overall.  Here's a sample of reviews praising Outplayed's Customer Support.

One of the most notable features of Outplayed's Customer Support is the team's incredible collective amount of knowledge, experience, and expertise about Matched Betting, casino offers.

Unlike the experience you might sometimes have when dealing with bookmaker and casino live chat (and to be fair, many of them are great), Outplayed's staff always go the extra mile to resolve your query completely. They'll never reply with a quick best-guess response and always check this carefully if needed.

If they're unsure of the answer, they'll consult with colleagues, whether those are fellow Customer Support staff, members of the tech or offers teams, or even sometimes Outplayed's CEO!

Types of Support Available

There are many ways to access support at Outplayed, each with its own set of advantages. Here's a quick summary of the support available:

• Live Chat - Available from 9am - 5:30pm Monday - Sunday by clicking on the 'Help' icon on the Outplayed website.
  
• Email - support@outplayed.com
  
• Facebook Messenger - Available from 9am - 5:30pm Monday - Sunday - m.me/outplayeddotcom
• Forum - Available for full Platinum, Diamond, and Pro members via a link on the Outplayed website.
• Facebook Page - facebook.com/outplayeddotcom
• Facebook Newbie Group - https://www.facebook.com/groups/outplayednewbies/
• Facebook Main Group - https://www.facebook.com/groups/outplayedofficial/
  
• Help Centre - https://outplayed.zendesk.com/hc/en-us
  
• YouTube Channel - https://www.youtube.com/@outplayedcom
  
• Live Streams - https://www.youtube.com/@outplayedcom/streams (previous streams are also available by contacting Customer Support and on the forum). 

Contacting Outplayed Customer Support

You can go to Outplayed's Customer Support 'Contact Us' page by hovering over 'Contact' at the top of the Outplayed site, then clicking 'Contact':

Alternatively, here's a direct link:

https://outplayed.com/contact

Live Chat

Live chat is one of the best ways to access support for your Matched Betting. Outplayed's Customer Support team are experts in Matched Betting, casino offers, and value betting, and are on-hand from 9am - 5:30pm 7 days a week to help you with any questions you might have.

If you have an urgent query or just want a quick response to a question, live chat is the ideal choice. One of the most helpful aspects is that you and the member of Customer Support can share screenshots and links. This helps you explain your question more effectively and swiftly and allows the staff member to answer it clearly and efficiently.

You can access Outplayed's live chat by going to outplayed.com and clicking on the 'Help' icon at the bottom.

A Help box will then expand. From this, you can type in a query in the search box at the top to find relevant articles in the Help Centre.

To get through to a member of the Outplayed Customer support team, click on 'Live chat' at the bottom.

Email

Email is the most appropriate way to contact Outplayed's support team for many queries. All queries emailed to Outplayed are read and usually answered within an hour or two during work hours (9-5:30), and sometimes within a few minutes, depending on how busy Customer Support are.

Here are some reasons for choosing to send an email:

• Account queries like password resets, forum name changes, payment or membership queries, and special promotional Outplayed deals.
  
• Help with checking your bets - you can upload screenshots of your bookmaker and exchange bets, and the member of Outplayed support will have time to check through these, without you having to wait on live chat. You should still use live chat if you have bets that need checking urgently.
  
• Suggestions for improvements to Outplayed, or non-urgent bug reports. The forum also has dedicated threads that can be used to report issues with tools and offers.
  
• Asking about invitation offers to see if they're worth doing and, if so, how to complete them. The forum has dedicated 'Is this offer worth doing?' sections for both sports and casino.
• Feedback about Outplayed - this is always taken on board and, if appropriate, often leads to changes and improvements to the site.
  

The Customer Support email address is support@outplayed.com.

Facebook Messenger

Although not quite as fast as live chat, Facebook Messenger is a quick and effective way to communicate with support staff, who aim to respond within a minute or two. For more detailed responses and sharing of screenshots, live chat is generally a better option.

If you have Facebook Messenger installed on your device, you can use the following link:

m.me/outplayeddotcom

If you don't have Facebook Messenger installed, you can send a message when you're logged into Facebook on a computer by clicking on this icon:

After this, type outplayeddotcom or outplayed.com in the 'To' section and write your message.

You can find more detail about sending Facebook Messenger messages through Facebook here:

How to send a message on Facebook.

Forum

Available to full Platinum, Diamond, and Pro Outplayed members, the forum is a fantastic resource and a goldmine of valuable information, probably containing answers to most questions you'll ever have about Matched Betting, casino offers and value betting.

The forum is a great community of thousands of like-minded Matched Bettors, with a wealth of information, experience and knowledge between them, who are very generous in helping other forum members.

In addition, highly experienced administrators and moderators are on hand to answer any questions you might have. They can be tagged if your query is urgent, or if you want to be sure your question is answered by an experienced Matched Bettor.

You can find out much more about the Outplayed forum here.

Outplayed Facebook Page

The Outplayed Facebook page includes many helpful videos that give insights into beating the bookmakers, Matched Betting Tools, and other videos and reels.

You can find the official Outplayed Facebook page at the following link:

facebook.com/outplayeddotcom

Facebook Groups

Everyone has their preference when seeking support. For many Outplayed members, the two Facebook groups are invaluable resources and their number-one choice. Both groups are very friendly, supportive, and thriving communities with tens of thousands of members sharing their knowledge and experience with others.

A Daily Comment section is added every day in both groups, where members can discuss offers and share their experience.

Another valuable thread is Andy's Daily Post, where a list of the day's best offers is posted, along with a discussion about relevant recent developments in Matched Betting. Questions are always welcome and answered swiftly by admins, moderators, or other group members.

From 9-5:30, 7 days a week, there will also be highly experienced and respected admin staff and moderators on hand to answer any questions you might have, all with many years of experience in Matched Betting and casino offers.

There are two separate Facebook groups - The Newbie Group and the Main Group.

Newbie Facebook Group

As the name suggests, this group is ideal for newcomers to Outplayed and Matched Betting. It's a great place to start since you'll be with other members who are similarly new to Matched Betting.

In the Newbies group, you won't come across quite so many unusual and potentially confusing terms and jargon words as you will in the main group (don't worry though, they'll be second nature to you in no time and there are jargon buster guides available).

You can apply to be a member of the Outplayed Newbies Facebook group at the following link:

https://www.facebook.com/groups/outplayednewbies/

Main Facebook Group

The main Outplayed Facebook group is a great community full of experienced members, as well as relative newcomers. They're a very welcoming and supportive group of people who are always happy to share their experience to help others make more money from bookmakers and casinos.

Here's the link where you can apply to be a member of the Outplayed Main Facebook group:

https://www.facebook.com/groups/outplayedofficial/

Help Centre

The Outplayed Help Centre is a fantastic resource where you can find the answers to a wide range of questions about Matched Betting, casino offers, and value betting, as well as answering queries about your Outplayed account.

You can go to the Help Centre by hovering over 'Contact' at the top of the Outplayed site, then clicking on 'Contact':

To search for an article, enter your question into the search box. Before you press enter, a list of 'Top articles results' will be shown, and you can follow the links to these articles if they're what you're looking for:

Here's a screenshot of the article 'What Is Liability?' It provides a brief and concise overview, with a link to a more detailed blog post if you want more to find out more about the topic:

The words you enter into the search box don't need to be in the form of a full question, and you can just enter one or more keywords if you want to:

To see articles other than the one that shows up in the initial 'Top articles results' list, either press enter or click on the magnifying glass. This lists all articles relevant to the search term:

Here'a a direct link for the Outplayed Help Centre:

https://outplayed.zendesk.com/hc/en-us

YouTube Channel

Outplayed's YouTube channel has a great collection of videos about a wide range of topics, including the following:

• How does Matched Betting work?
• How to use Outplayed tools to make long-term profits from bookmakers.
  
• Matched Betting guides.
  
• Recordings of Live Streams.
• New tool launches.
  

Here's a direct link for the Outplayed YouTube channel:

https://www.youtube.com/@outplayedcom

Live Streams

Outplayed run regular live streams on their Facebook pages and YouTube channel, presented by experienced Matched Bettors. These tend to be broadcast every week but are more frequent whilst important events for matched betting are occurring, for example, the Cheltenham Festival.

The easiest way to access the live streams is to ask Outplayed's Customer Support about them or watch them on the Outplayed YouTube channel.

All the live streams are recorded, so you can watch them again or view them at a time convenient to you if you don't catch them as they're being broadcast. Outplayed's Customer Support can show you where to find these recordings, and they can also be found in the 'Live' section of the Outplayed YouTube Channel:

https://www.youtube.com/@outplayedcom/streams

To give you an idea of the scope of these live streams, here's a list of some of the topics that have been covered so far:

• New Tool Launch - Bet Builder Finder
• Pro Tools and Steam Chaser
• Matched Betting Daily Routine
• Ask Us Anything
• Getting Started With Casino Offers
• Cheltenham Specials
• Extra Places For Beginners
• Transitioning to Reload Offers in Matched Betting
• Advanced Calculators and How to Use Them
• 2UP Offers and Stats For Matched Betting

The Outplayed team are always keen to hear suggestions for future live streams, so feel free to get in touch with Customer Support with your ideas.

Summary

Matched Betting is a highly effective way to make a decent side income from home. Sometimes, you'll inevitably have questions about a particular offer, Matched Betting calculator or oddsmatcher, or have a query about your Outplayed account.

The good news is that thanks to Outplayed's world-class Customer Support and a range of other ways to find help and access support, you're never far from an answer to a question you might have. With Facebook groups, a forum, live chat, email, YouTube, live streams, Facebook Messenger, and a help centre, there's sure to be something that fits your needs.

If you're still on the fence about giving Matched Betting a go, or if you've started but have some questions, Outplayed's Customer Support team are on hand to help out. You can start with Matched Betting by opening a free trial account at outplayed.com.